When adopting and implementing a Software as a Service (SaaS) platform such as Salesforce for your business, which responsibility falls on you, as the client company?
The Answer
SaaS (Software as a service) is the trending technology and growing rapidly nowadays. Salesforce creates and supports customer relationship management (CRM) software that helps break down the technology silos between departments to give companies a complete view of their customer everywhere they interact with your brand.
When Salesforce technology is implemented, employees in marketing, sales, commerce, service, and information technology (IT) can share a single customer view from any device, anywhere in the world.
The responsibilities are
1)There should be data security features as well to keep the data intact, all sales features should be incorporated and tested.
2)Hosting data storage and backups.
3) Protecting Privacy of the customers and maintaining integrity of the data.
4) Making easy of access to all customers.