Providing additional feature without clear understanding of the business need – What is this category of waste?
A) Inventory
B) We do it all the time It is not a waste.
C) Over Production
D) Defects
E) Over Processing
Correct answer is (E) Over Processing.
Providing additional features without clear understanding of the business need the category of this type of waste will be extra processing.
This type of waste can be categorized under the head 'extra processing or Over Processing'.
When we put in unwanted additions and features in our product without understanding customers needs, it is called as processing waste.
Example - you manufacture an android smartphone with Japanese keyboard in a country where nobody understands Japanese.
Although this is an additional feature, it would be called as a waste because it is not at all needed by the customers.